Cancellation and Refund Policy
Cancellation of service renewals for on-going website promotion, website hosting
or domain registration services must be made at least seven 7 business days prior
to the end of the current service period. No Refund is made for Website/Mobile Apps
Development Charges Requests received later than seven 7 business days prior to
the end of the current service period will be treated as cancellation of services
for the next service period. You need to Request Cancellation through your client
area control panel / by submitting support ticket or send mail to [email protected]
to cancel your service. After receiving the cancellation request the entire amount
or any deduction will be refunded via original method of payment within 10 to 15
At Pixel informatics Pvt Ltd we take great pride in delighting our customers. Please
review our refund policies for different services.
For Web Hosting Accounts
All new web hosting accounts are covered by a 30 day money back guarantee. If you
become dissatisfied with our services at any point within the first 30 days of holding
an active account, we will issue a 100% refund of your money unless otherwise specified
at, or prior to, the time of purchase.
For Web Hosting Renewals
Your web hosting account will renew on a monthly or yearly basis. Refunds for web
hosting account renewals will be granted to customers who request a cancellation
of their service, in writing, no later than 5 days before the renewal date. No exceptions
will be made to this policy.
For Domain Names
All domain names sales are made final at the time of purchase. You are the sole
owner of any domain names registered through our services upon payment in full.
Should you decide to leave our service for another provider, domain names are transferable
and therefore not subject to refunds. Changes to registered domain names (incorrect
spelling, etc..) cannot be made once the domain has been purchased with a domain
registry. It is very important that you verify the spelling of your domain name
and it is recommended that you have someone else read it as well to ensure it is
exactly as expected.
For Domain Name Renewals
Domain Name renewals are billed automatically on the schedule agreed to in the contract.
They will renew automatically until you write in and cancel the renewal of you domain
name. Keep in mind that domain names are on a minimum of an annual plan.
For Web Designing/Development/Mobile Apps
We do not offer any refund website Design/ Mobile Apps and development Charges,
however if you have made advance Payment for the services and is not satisfied with
the Progress of the Project you may claim a refund within 30 days of the Start of
the Project, The request for to be made to [email protected]
with a copy to
The administrative team will look into the cause of refund
and the same will be settled within 15 days , excluding taxes id any paid.
Due to Transaction Failure / Twice Deduction
If you facing transaction failure issue then please check your bank account for
any deduction, if you not find any deduction then you can try again to pay for that
invoice otherwise you just submit support ticket with bank statement to follow that
issue. In case you paid Twice for one transaction, then please open a support ticket
or mail us to check the issue and the one transaction amount will be refunded via
same source within 15 to 20 working days.